RETURNS & WARRANTY

Items purchased from HITCH may be returned within 30 days of purchase for a refund of the item price for any reason. 

 

RETURNS

  • Items must be in new condition including all accessories and packaging.   
  • HITCH will provide a free return shipping label (in case the product isn’t working)  for customers in the Egypt.  
  • Shipping costs are non-refundable. 
  • International orders will not be refunded for failure to pay import duties, taxes or fees. 
  • Refunds are limited to the total amount paid.  

 

1 YEAR WARRANTY

Most of items have 1 year warranty, while other products have different window of warranty, Items purchased from HITCH will be replaced at HITCH’s discretion with the same or similar product if found to be defective in materials or workmanship within one year of purchase. 

Proof of purchase is required and must include item(s), price, date of purchase, and the order invoice proof. 

Customers outside of Egypt will be responsible for shipping the defective unit back. 

Warranties do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, operation outside of the intended use, or damage caused by accident, or abuse of the product. Neither does the warranty cover normal wear and tear, or damage to any non-HITCH product used in connection with the product. 

For any other questions or inquiries, please contact us.

  

LIMITATION OF LIABILITY

Warranties do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, or abuse of the product. Neither does the warranty cover normal wear and tear, or damage to any non-HITCH product used in connection with the product.