HITCH Return Policy
We guarantee you a smile 🙂
If you’re not satisfied with a product or the purchased product is faulty it’s not a problem just send us an email or contact us directly along with the Order number from the email that you registered and ordered with, explaining the issue that you had or your feedback. And you will be receiving a phone call within 24 hours from one of our support representatives to discuss further more the return claim, so make sure that your phone number is active.
Policy and procedures:
- Return claims initiated within the first 14 days of order placements are fully refunded “initial shipping cost is not entitled for a refund”.
- Return Claims initiated after 14 day and up to 1 month from the order placement and still in the purchase condition and can be restocked will be refunded as store credit that can be used on any of our products and valid for 1 year.
- If it’s a faulted product related to the product it’s self will be replaced with a new product sent back to you from 5 to 7 Business days. “Terms and conditions apply”